INFORMED CONSENT FOR PSYCHOLOGICAL THERAPY SERVICES
PSYCHOLOGIST-CONSULTANT SERVICES AGREEMENT

We warmly welcome you to Dr. Lorena Olvera’s therapeutic team. This document contains important information about our professional services and your rights as a client. While the text may seem extensive, it is essential that you read it carefully and fully understand its content. By signing, you confirm that you agree to the terms and conditions of the therapeutic work we will undertake together.

We are available to answer any questions you may have, now or in the future.

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Therapy Services

Psychological therapy is a collaborative professional relationship whose primary goal is to improve your quality of life and psychological well-being. This process involves both rights and responsibilities, for you as a client and for us as therapists. Before beginning, it is crucial that you fully understand your rights, responsibilities, and the legal limitations associated with some of them.

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Benefits and Risks

Therapy can be highly beneficial but may also involve certain risks, such as addressing emotionally challenging issues that could temporarily cause discomfort, anxiety, or sadness. However, scientific research has demonstrated that evidence-based therapies can:

• Significantly reduce emotional distress.

• Improve interpersonal relationships and overall life satisfaction.

• Enhance self-awareness and stress management skills.

• Provide practical tools to resolve problems and face challenges effectively.

 

The results largely depend on your commitment and active participation, including following recommendations and practicing activities outside of the sessions.

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Professional Commitment

As therapists, we are committed to designing a treatment tailored to your needs, based on a thorough evaluation and supported by scientific evidence. If your situation requires treatment beyond our scope, we will provide you with referrals to other qualified professionals.

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Initial Process and Duration

• The first three sessions will be dedicated to a detailed evaluation of your personal history, context, and goals.

• Therapeutic goals will be collaboratively defined, and progress indicators will be established.

• While the exact duration of treatment cannot be determined in advance, our commitment is to keep it as brief as necessary to achieve the agreed-upon goals.​

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Appointments and Sessions

Sessions typically last approximately 50 minutes for individual therapy or 80 minutes for couples therapy. They are generally held on a weekly basis unless a higher frequency is agreed upon based on your needs and goals.

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To ensure a successful online session:

• Use a device with a large enough screen, such as a computer or tablet, to easily view shared materials and exercises.

• Choose a private, quiet, and distraction-free space.

• Sessions cannot take place in public places or while in transit.

• Sit in a comfortable space with enough room to move if required by the therapeutic technique.

• If you have children at home, use headphones to maintain privacy.

• For couples therapy, both partners must be present in the same location and using the same device.

• Ensure you have a stable internet connection. If the connection is interrupted for several minutes or repeatedly, the session will be suspended, and the remaining time will be rescheduled. Check your network and device before starting.

• Recording or photographing the session is not permitted. Materials shared during the session will be sent afterward via email or WhatsApp.

 

Cancellation and Delay Policies

• Notify us at least 24 hours in advance if you need to reschedule your session.

• If you do not attend without prior notice, the full session fee will be charged unless due to force majeure.

• If you arrive late, the session will still end at the scheduled time. The therapist will wait a maximum of 15 minutes before considering the session as completed.

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Scheduling

Clients are responsible for scheduling their sessions and keeping track of dates and times. We do not send reminders, so we recommend noting them in your personal calendar to avoid missing appointments.

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Professional Fees

Dr. Lorena Olvera

• Individual therapy (50 minutes): €80 / 671.56 DKK

• Couples therapy (80 minutes): €130 / 970 DKK
  Payment must be made before each session (via PayPal for online sessions or in person for face-to-face sessions).

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Team Therapists

• Individual therapy: $755 MXN

• Couples therapy: $1,160 MXN
  Payments must be made in advance via our website.

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Treatment Packages

You can purchase packages of 4 sessions at a reduced cost. We recommend confirming that our therapeutic approach aligns with your expectations before purchasing. Packages are non-refundable in case of treatment discontinuation.

 

Communication Outside of Sessions

When the therapeutic process begins, the therapist will provide their WhatsApp number or create a group for couples therapy.

• Communication is limited to administrative matters (scheduling or sharing materials). WhatsApp is not to be used for discussing session content, reporting new developments, or addressing questions about the therapeutic process. These matters must be handled during sessions.

• Voice messages must not exceed 3 minutes.

• You can contact the therapist Monday to Friday, 9:00 am to 8:00 pm, with a response time of up to 24 business hours. Messages sent on weekends or holidays will be answered the next business day.

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In case of emergencies, contact your local emergency services or the nearest hospital.

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Confidentiality and Limits

In accordance with the Ethical Code of the Mexican Psychological Society, all information, as well as records and clinical histories, is protected by professional confidentiality.

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Confidentiality is a fundamental principle in our work. However, it has the following limitations:

• If there is imminent risk to your life or the life of others.

• If there is knowledge of abuse against children, elderly individuals, or people with disabilities.

In these situations, we are ethically and legally obligated to immediately disclose this information to the relevant authorities or persons.

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We will take all necessary measures to safeguard the confidentiality of written material and clinical histories. However, if an interconsultation or psychological report is required, we will only provide specific information with your prior written approval. In this sense, we will not disclose to anyone that you are attending professional consultations unless required under these exceptional circumstances.

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Right to Suspend Treatment

You have the right to suspend treatment at any time. We recommend informing your therapist so you can receive feedback and final recommendations that may be helpful.

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Therapists reserve the right to suspend treatment in the following cases:

• If it is deemed not beneficial to your goals.

• If there are repeated delays or cancellations.

• If therapeutic recommendations are not followed.

 

If treatment is suspended and you have purchased a package, a proportional refund will be issued for unused sessions.

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Regardless of who decides to suspend treatment, the responsibility for seeking alternative professional mental health care rests solely with you.

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Consent

By signing this Informed Consent, you declare that you are of legal age, fully understand the content of this document, and accept the conditions described for psychological therapy services.

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