INFORMED CONSENT FOR SEX AND COUPLES THERAPY SERVICES

Therapist–Client Service Agreement

We warmly welcome you to the therapeutic team of Dr. Lorena Olvera.

​

This document contains important information about the therapeutic process and your rights as a client. We understand it may seem extensive, but it is essential that you read it carefully and fully understand it. By signing, you confirm that you understand and agree to the terms of the work we will undertake together.

​

If you have any questions at any point, we are available to address them.

​

Scope of Services

Sex or couples therapy is a collaborative professional process aimed at improving your emotional, relational, and sexual well-being. It is a shared space of work that involves commitment and responsibility from both you and your therapist.

​

Before beginning, it is important that you clearly understand your rights, responsibilities, and the legal limitations of this professional support.

​

Benefits and Possible Challenges

Therapy can lead to meaningful and positive change. However, it may also involve discussing sensitive topics that can bring up intense emotions such as sadness, frustration, or temporary anxiety.

​

Research shows that evidence-based therapeutic processes can:

• Reduce emotional distress

• Improve relationship quality

• Increase self-awareness

• Strengthen skills for managing conflict and life challenges

 

Outcomes depend largely on your active participation and commitment, including practicing exercises or recommendations between sessions.

​​

Professional Commitment

We are committed to providing respectful, structured, and evidence-based support. Your treatment plan will be developed following a thoughtful assessment of your needs and circumstances.

​

If at any time we determine that your situation requires services outside our professional scope, we will provide appropriate referrals.

​

Initial Process and Duration

The first three sessions will focus on understanding your personal history, context, and goals. Based on this assessment, we will define clear objectives and indicators of progress together.

​

The exact duration of therapy cannot be determined in advance. Our commitment is to ensure the process lasts only as long as necessary to achieve the agreed goals.

​

Appointments and Sessions

Sessions are approximately:

• 50 minutes (individual therapy)

• 80 minutes (couples therapy)

Sessions are typically weekly unless otherwise agreed.

​

To ensure a productive environment:

• Use a computer or tablet.

• Be in a private, quiet space.

• Sessions cannot take place in public spaces or while in transit.

• For couples therapy, both partners must be together in front of the same device.

• Ensure a stable internet connection.

 

If connection issues persist, the session may be paused and the remaining time rescheduled.

​

Recording sessions is not permitted. Any materials will be shared afterward.

 

Cancellation and Late Policy

If you need to reschedule, please provide at least 24 hours’ notice.

​

Sessions canceled without proper notice will be charged in full, except in cases of force majeure.

​

If you arrive late, the session will still end at the scheduled time. The therapist will wait up to 15 minutes before considering the session completed.

 

​Online Services and Emergency Situations

Services are provided exclusively online and fall within the scope of Sexology and Sex and Couples Therapy from an educational and relational, evidence-based perspective.

​

These services do not constitute regulated clinical psychotherapy or healthcare treatment under Spanish law and do not replace medical, psychiatric, or emergency services.

​

We do not treat cases requiring specialized clinical intervention, such as severe mental disorders, active suicidal risk, acute crises, or ongoing violence.

​

In the event of an emergency, you are responsible for contacting local emergency or healthcare services in your place of residence immediately.

​

As we work with clients outside Spain, each person is responsible for identifying emergency resources available in their own country.

​

Emergency services or immediate availability outside scheduled sessions are not provided.

​

Scheduling

Clients are responsible for scheduling their sessions and keeping track of dates and times. We do not send reminders, so we recommend noting them in your personal calendar to avoid missing appointments.

​​

Professional Fees

Dr. Lorena Olvera

• Individual therapy (50 minutes): €80

• Couples therapy (80 minutes): €130
  Payment must be made before each session at least 24 hours in advance (via PayPal).

​

Team Therapists

• Individual therapy: $755 MXN

• Couples therapy: $1,160 MXN
  Payments must be made in advance via our website.

​

Treatment Packages

Session packages represent a therapeutic commitment and must be used within 3 months of purchase.

​

Packages are non-refundable in cases of voluntary discontinuation of the process.

​

Exceptions may only be considered in duly documented cases of force majeure (such as serious illness or extraordinary circumstances preventing continuation).

 

Communication Outside of Sessions

When the therapeutic process begins, the therapist will provide their WhatsApp number or create a group for couples therapy.

• Communication is limited to administrative matters (scheduling or sharing materials). WhatsApp is not to be used for discussing session content, reporting new developments, or addressing questions about the therapeutic process. These matters must be handled during sessions.

• Voice messages must not exceed 3 minutes.

• Messages sent on weekends or holidays will be answered the next business day.

​

In case of emergencies, contact your local emergency services or the nearest hospital.

​

Confidentiality and Limits

Confidentiality is a core principle of our professional practice. All information shared during the process will be handled with care and in accordance with applicable data protection regulations.

​

Confidentiality has limits when:

• There is imminent risk to your life or the life of others.

• There is disclosure of abuse or neglect involving minors, older adults, or individuals with disabilities.

• There is a legal obligation or court order.

 

In such cases, it may be necessary to report relevant information to appropriate authorities.

​

Termination or Suspension of Services

You have the right to discontinue therapy at any time. We encourage discussing your decision to allow for appropriate closure.

​

We may also suspend treatment if it is no longer beneficial, if there are repeated cancellations, or if essential agreements are not upheld.

​

If the therapist suspends the process and you have an active package, a proportional refund will be issued for unused sessions.

​

If services are terminated, you are responsible for seeking alternative mental health professionals if needed.

​​

Data Protection and Consent

I declare that I have read and understood the Privacy Policy and Cookie Policy.

I authorize the processing of my personal data, including special categories of data under Article 9 of the GDPR (such as information related to health, sexual life, or reason for consultation), for the purpose of receiving the requested professional services.

​

I understand that I may withdraw my consent for data processing at any time, without affecting the lawfulness of processing carried out prior to withdrawal or the financial obligations previously agreed upon.

​

Professional Responsibility

Each therapist within the team is individually responsible for their professional practice within the ethical and regulatory framework applicable to their training and scope of practice.

​

Statement of Acceptance

By signing this document, I confirm that I am of legal age, that I have read and fully understood the content above, and that I agree to the terms described for sex or couples therapy services.

​